Privacy Policy
This policy explains what personal data we collect, why we collect it, how long we keep it, and your rights under UK data protection law.
Controller
TwinScroll is the data controller for personal data collected through this website and related services. For privacy questions or rights requests, contact [email protected].
Data collected
Depending on how you interact with the site and services, we may collect identity and contact data, enquiry details, website or social profile links, communication records, and technical usage data such as IP address, browser, device and pages visited.
Form and enquiry information you submit
Contact details used for replies and delivery
Website analytics and conversion events
Communication history and service notes
How data is obtained
Most personal data is provided directly by you through forms, calls, messages or meetings. Some technical and behavioural data is collected automatically through cookies, analytics and server logs.
Direct form submissions
Email, call or WhatsApp conversations
Website analytics and event tracking
Service and campaign delivery records
Purpose and lawful basis
We process personal data to respond to enquiries, deliver services, improve performance, maintain security and meet legal obligations. Lawful bases may include contract, legitimate interests, legal obligation and consent where required.
Responding to Growth Plan and Website Plan requests
Delivering services, support and account administration
Security, fraud prevention and technical operations
Performance measurement and service improvement
Legal, tax and regulatory compliance
Marketing
Where lawful, TwinScroll may send service-related updates or relevant marketing by email or message. You can opt out at any time using unsubscribe links or by emailing [email protected].
Sharing
We may share data with service providers where required to run the site and services, including hosting, analytics, CRM, automation, communications, payment and advertising platforms. Processors are required to protect data and process it only under instruction.
International transfers
Where personal data is transferred outside the UK, we use appropriate safeguards under UK data protection law, such as adequacy regulations or approved contractual safeguards.
Retention
We keep personal data only as long as necessary for the relevant purpose, including legal, accounting and reporting obligations. Retention periods are reviewed periodically and data is deleted or anonymised when no longer needed.
Your rights
Subject to applicable law, you may have rights to access, correct, erase, restrict, object and request portability of personal data, and to withdraw consent where consent is relied on.
Cookies
We use cookies and similar technologies for site operation, performance analysis and conversion tracking. Where required, choices for non-essential tracking are presented and can be changed later.
Children
TwinScroll services are intended for business users. This website is not intended for children, and we do not knowingly collect personal data from children.
Security
We apply technical and organisational safeguards including controlled access, secure infrastructure, encryption in transit where appropriate, and operational monitoring. No transmission or storage method is completely risk-free, but controls are regularly reviewed.
Contact and updates
We may update this policy to reflect legal, operational or technical changes. The latest version is always published on this page. For privacy questions, contact [email protected].
